I’m Kiley, an aspiring Product Manager / Product Owner blending 25+ years of client-facing expertise and 9+ years of delivering enterprise solutions, with a focus in renewable energy and B2B SaaS.
EXPERIENCE
• Zeitview • Customer Success Manager • 2022 - Present
• SkySpecs • Project Manager II • 2021 - 2022
• GroundWork Renewables • Technician • 2019 - 2021
• Big Island Abalone • Operations Project Manager • 2017 - 2021
• Barghausen Consulting Engineers • Operations Coordinator • 2017
• Hospitality Industry • Various Client-Facing Roles • 1999 - 2017
About me
I’m a product-focused SaaS operator with experience supporting renewable energy platforms through backlog coordination, user research, documentation, and cross-functional execution in fast-paced startup environments. I work comfortably across US time zones and distributed teams.
Over the past several years, I’ve partnered with customers, engineering, design, and product leadership to translate complex workflows into clear requirements, release communication, and enablement resources that improve adoption and usability. My background includes 20+ years in customer-facing leadership roles, which sharpened my ability to listen deeply, advocate for users, and build alignment across stakeholders.
I’m especially drawn to climate and energy technology, where thoughtful product decisions and strong enablement drive measurable impact. I’m focused on continuing to grow in product ownership roles while helping teams ship tools that are practical, usable, and outcome-driven.
Selected Product Impact
Zeitview
0→1 SaaS Product Incubation in Enterprise Wind
At Zeitview, I helped incubate and operationalize new drone-based inspection and analytics offerings for utility-scale wind operators. Through enterprise discovery, cross-functional alignment, and structured requirement definition, I contributed to launching category-defining internal inspection and analytical capabilities under real delivery constraints.
SkySpecs
Scaling SaaS Across International Markets
At SkySpecs, I led cross-functional SaaS deployments across five international markets, translating enterprise customer requirements into structured implementation plans and supporting scalable product expansion under regulatory and operational constraints.
Big Island Abalone
At Big Island Abalone, I identified and launched new revenue-generating products, digitized workflows, and designed infrastructure solutions under real-world production constraints, generating measurable cost savings and operational efficiency.
End-to-End Product Ownership in Physical Systems
GroundWork Renewables
Process Optimization in Utility-Scale Infrastructure
At GroundWork Renewables, I refined field calibration workflows and improved system reliability within live solar and meteorological installations, strengthening my foundation in renewable energy systems and operational efficiency.
Applied AI Systems & Workflow Automation
Designing and deploying AI-driven workflow systems that reduce manual friction, clarify ambiguous processes, and convert repetitive tasks into scalable internal products.
Featured: Purchase Order Automation Agent
Automated multi-step email triage, document extraction, and structured file routing using n8n, LLM orchestration, and cross-platform API integration.
Product Discovery & UX
In addition to hands-on SaaS product work, I’ve strengthened my discovery practice through formal UX research training focused on usability testing, insight synthesis, and translating user behavior into product direction.
RefCycle
RefCycle is a discovery-driven product concept focused on reducing recycling decision friction. Through user research and iterative testing, the product evolved into a real-time guidance tool featuring material identification, localized disposal support, and scoped MVP prioritization.
How I Work
I operate at the intersection of customers, product, and engineering, translating complex workflows and feedback into clear requirements, documentation, and enablement resources.
I’m most effective in collaborative environments where decisions are shaped by cross-functional input and iteration. I value clarity, practical solutions, and building systems that help teams ship features users can understand and adopt.
Operating Stack
Product & Roadmapping
Jira · Confluence · Aha! · Postman
Customer & Support Systems
Salesforce · Zendesk
Analytics & Insight
Power BI · LogRocket · Google Analytics · SQL (basic querying)
Discovery & Prototyping
Figma · Miro · Lucidchart
Automation & AI Workflows
n8n · Coda · Agentforce · LLM prototyping (OpenAI, Anthropic)
Continuous Learning
I invest intentionally in strengthening my product craft across discovery, delivery, and technical fluency. I completed a UX/UI Boot Camp through UC Berkeley Extension focused on usability testing, user research, and translating customer insights into product outcomes.
Alongside formal coursework, I continue developing my product skills through applied learning in Agile practices, analytics, and systems thinking, prioritizing real-world execution over theory alone.
Certifications
Project Management Professional (PMP)
Professional Scrum Product Owner I (PSPO I)
Professional Scrum Master I (PSM I)
Technical Coursework
API integrations & Postman workflows
SQL for analytics
AI workflow automation & LLM systems